Choose the level of structure you need. We tailor coverage, support hours, onsite requirements and reporting before the engagement begins.
Compare the packages below. Office size is a guide; support needs determine the final scope.
Typically 5–15 users
For smaller offices moving from informal support to a structured service.
Typically 15–50 users
Our core service for active UAE offices that need accountable daily operations.
Typically 50–100 users
For regional offices needing closer coordination with HQ and more detailed governance.
Your AMC (annual maintenance contract) sets the support scope and hours. Time is logged against tickets so management can understand usage.
Pricing depends on office size, complexity, onsite needs, response expectations and reporting. Additional work and hours are agreed through your contract.
Service hours, exclusions and escalation are confirmed in writing. Package descriptions are a guide to the scope we discuss with you.
Start with a conversation about your UAE office, your current support and what headquarters needs to see.